FNB *****

Hi My husband and I banked with FNB for several years . My credit and cheque card expired in November 2018 . I received a call from FNB asking for my address to deliver my card on the 08 November 2018 , I asked for it to be sent to the branch but the lady refused saying that they would charge me for this service but should they deliver to me at home or work it would be free. I gave her my work address for the delivery to take place which to date has not happened. I received an sms from DSV confirming that i would receive my card on the 13 November 2018 never happened , 21 November 2018 never happened , 23 November2018 never happened , 26 November 2018 never happened. Bear in mind that the card would be delivered with a courier driver . I find this unacceptable not knowing where my card and pin number is ?

My husband also banks with FNB and a ********** Discovery credit card was approved on his name. This card together with the pin was delivered to the *********. The ********* was able to gain access into all his other accounts with the discovery credit card and pin. All his account are maxed. Here to the delivery of the card was done by a courier driver. We went into the branch and completed all the documentation and gave the police case number to FNB on the 21 November 2018 but yet the ********* did an application for a petrol card on the 22 November 2018 through the premier lounge . I find this totally unacceptable.