FNB *****

I reported ***** on my account on the 27th of August, 3 amounts went off my account after one another. Stopped the card and contacted the ***** department and logged the *****. After 1 week I followed up and they said they never received the forms that I had to fill in, they never told me about any forms that needed to be filled in. Last week after the incident I tried to contact my private banker to make sure that the problem will be corrected couldn't get through to her. Left a few messages but never phoned be back. very poor service from FNB, think it is time to change banks.