1 reviews | Active since Aug 2015
FNB *****
I went to the bank to deposit money. Had no intention of withdrawing a cent. I made the deposit and the teller swallows my card, seconds later I get a sms saying R1500 has been withdrawn at a location I was obviously not at. I have a talk with the banker inside, he isues me a new card, blamed the machine for being faulty. I fill in the forms on the 6 August. <br> Got a call a week ago, after almost stalking fnb, the girl told me that the technician went out to balance the machine and found no fault.. this I told them from the get go.. I never went there to draw money, I went to pay my house deposit. <br> Yesterday I spoke to a guy after 40 phone calls this month, asking for someone in charge to help. No manager or supervisor has ever answered a phone there.. oh and I have tried. This guy sais there is no information on my case that there aren't any details for them, so they cant investigate. <br> Today I get a sms saying my case has been acknowledged. After I have been made aware that it is of top priority for them and urgent.<br> Just now I received a sms saying my \claim letter outstanding on your claim
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 747816.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 747816.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
