FNB *****

Was recently hit with ***** on my FNB savings and credit card accounts. Was reported to FNB and sent through all the necessary dispute documentation that was requested on the 11th and 17th of November already. Only after making alot of noise I was eventually called by them and told my case would be placed on high priority yet since then till today i have got zero feedback from them with regards to the case, Yet they have the audacity to suddenly start spamming me with add notifications and calls wanting me to spend more money on them and they send me a message telling me i must pay a ridiculous amount of money to my credit card instalment by 1st Dec! I wouldn't even have to pay a damn instalment in the first place if my credit card wasn't hit by *****! Honestly fed up!!