FNB Forex Worst of all

On 10 May 2019 I made a forex payment of $1200 to a beneficiary in the USA.

I have now been waiting 11 days and the beneficiary has not received the money! The funds have been withdrawn from my account days ago, but the payment has not gone through.

This is not a new beneficiary. I have payments to the same beneficiary a couple of times before.

According to FNB forex payment should go through within a day or two, but I have always waited a week or two!

I phoned your forex department about this same issue a week ago and was promised that someone would phone me back. That never happened. Every time I speak to someone I hear the same lame story that they are "investigating".

FNB forex is unprofessional and causes one great embarrasment.

Why are funds deducted from my account for days and my beneficiary not paid? Where is my money and where is the interest for the last 11 days?