FM
Farai M
1 reviews | Active since Oct 2021
31 Oct 2024, 21:16
FNB Forex Withholding Payment
I’m appalled by the service I’ve received from FNB Forex.
After two successful transactions in July and August respectively. I made a payment on the 30th of September and after a full calendar month it has still not been paid out.
Since the first payment I have not changed the beneficiary details but for some reason now FNB has chosen to not make payment.
They’ve asked me to change the beneficiary details of which I have done so, I was asked to write a letter of which I did but still the beneficiary has not received payment.
To add insult to injury FNB is not quiet offering no communication as to what is happening with the payment.
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Farai M's updateReviewer Update
19 Nov 2024, 15:4918 Days later and the matter has still not been resolved.
On the 1st of November I was advised the matter was escalated and then I received no feedback whatsoever. On the 8th I followed up and on the 12th I was advised the matter was escalated AGAIN. Today is the 19th and I've received absolutely no feedback whatsoever.
I am lost for words at the customer service and treatment I am receiving and I wish as many people could read of my experience and take their business elsewhere!! At this point in time I truly feel like I've been ****med by a commercial bank!
On the 1st of November I was advised the matter was escalated and then I received no feedback whatsoever. On the 8th I followed up and on the 12th I was advised the matter was escalated AGAIN. Today is the 19th and I've received absolutely no feedback whatsoever.
I am lost for words at the customer service and treatment I am receiving and I wish as many people could read of my experience and take their business elsewhere!! At this point in time I truly feel like I've been ****med by a commercial bank!
FM
Farai M's update19 Nov 2024, 15:49
Reviewer Update
18 Days later and the matter has still not been resolved.
On the 1st of November I was advised the matter was escalated and then I received no feedback whatsoever. On the 8th I followed up and on the 12th I was advised the matter was escalated AGAIN. Today is the 19th and I've received absolutely no feedback whatsoever.
I am lost for words at the customer service and treatment I am receiving and I wish as many people could read of my experience and take their business elsewhere!! At this point in time I truly feel like I've been ****med by a commercial bank!
On the 1st of November I was advised the matter was escalated and then I received no feedback whatsoever. On the 8th I followed up and on the 12th I was advised the matter was escalated AGAIN. Today is the 19th and I've received absolutely no feedback whatsoever.
I am lost for words at the customer service and treatment I am receiving and I wish as many people could read of my experience and take their business elsewhere!! At this point in time I truly feel like I've been ****med by a commercial bank!