PWMSK
Pat Wa Motsepe Snr Kgabo
1 reviews | Active since Oct 2023
31 Oct 2023, 13:25
FNB Forex withholding money in the suspense account for 3 years and refusing to release sname
A customer (Louis de Jongh) received funds 3 years ago from Germany and everything was above board. FNB Forex decided to keep the money in the suspense account. We have follow every rule in the book, and early this year we referred the matter to the banking ombudsman and todate nothing has happened. The ombudsman is now ignoring our emails. FNB Forex is a terrible institution to deal with. Diane Potgieter
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Replies (1)PWMSK
Pat Wa Motsepe Snr Kgabo's updateReviewer Update
02 Nov 2023, 13:42Review of FNB (First National Bank)
PWM
Pat Wa Motsepe Snr Kgabo
3 reviews | Active since Oct 2023
31 Oct 2023 at 13:25
FNB Forex withholding money in the suspense account for 3 years and refusing to release sname
A customer (Louis de Jongh) received funds 3 years ago from Germany and everything was above board. FNB Forex decided to keep the money in the suspense account. We have follow every rule in the book, and early this year we referred the matter to the banking ombudsman and todate nothing has happened. The ombudsman is now ignoring our emails. FNB Forex is a terrible institution to deal with. Diane Potgieter
Reply (1)
FNB (First National Bank)’s reply
31 Oct 2023 at 14:17
Good Day Pat Wa Motsepe Snr Kgabo,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Good day
I am still waiting.
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Good day
I am still waiting.
PWMSK
Pat Wa Motsepe Snr Kgabo's update02 Nov 2023, 13:42
Reviewer Update
Review of FNB (First National Bank)
PWM
Pat Wa Motsepe Snr Kgabo
3 reviews | Active since Oct 2023
31 Oct 2023 at 13:25
FNB Forex withholding money in the suspense account for 3 years and refusing to release sname
A customer (Louis de Jongh) received funds 3 years ago from Germany and everything was above board. FNB Forex decided to keep the money in the suspense account. We have follow every rule in the book, and early this year we referred the matter to the banking ombudsman and todate nothing has happened. The ombudsman is now ignoring our emails. FNB Forex is a terrible institution to deal with. Diane Potgieter
Reply (1)
FNB (First National Bank)’s reply
31 Oct 2023 at 14:17
Good Day Pat Wa Motsepe Snr Kgabo,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Good day
I am still waiting.
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Good day
I am still waiting.