FNB Forex - where is my money?

<p>In a nutshell the following transpired:</p> <p>· I have made a forex payment for a substantial amount.</p> <p>· On discovery that I might have made an error on the entry I then called the call centre to enquire whether the payment can still be cancelled and redone. I was thus informed that indeed the entry will be cancelled and that I can redo the payment immediately. </p> <p>· On attempting to redo the payment I noticed that there was insufficient funds in my account and I thus called the FNB call centre again. On discussing the issue they concluded that there was a system error (the funds appeared to be suspended and not payed to the vendor) and that it would take 3-4 days to investigate and correct.</p> <p>· I then informed them that payment had to be made that day otherwise we would lose the bookings.</p> <p>· Given that confirmation was received that the payment was cancelled or that a possible system error had occurred I had made a subsequent payment so as not to lose the bookings.</p> <p>· I have been engaging with the FNB staff for the past 2 weeks and keep getting informed that it is being investigated. and what is strange is that no call centre log of what has transpired can be found</p> <p>No one from FNB has called me or made any effort to appease my stress or give me any concrete information.</p>