PG
Pregasan G
1 reviews | Active since Dec 2018
21 Dec 2018, 07:52
FNB FOREX when will the service improve
I have been a customer with FNB over 20 years and this is the only time I am experiencing such terrible service.
I am very disappointed with the service levels at FNB FOREX. I am exhausted. I am tired of calling and getting the same inconsistent answers.
I have written to customer care, not really sure when they will respond.
In the mean time I have no idea when my suppliers aboard will receive their payments that have been promised to them a week ago. This will now impact on my delivery time and impact on my business negatively.
To the FNB Forex agents that don't care on the impact that your poor responses have, may god be with you in YOUR time of need.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
21 Dec 2018, 12:41Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply21 Dec 2018, 12:41
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
PG
Pregasan G's updateReviewer Update
21 Feb 2019, 09:46Its there anyone else who is also experiencing problems with FNB forex to pay funds abroad to India? I have posted on this page 21 December 2018, had a very poor follow up email, got a pathetic response after I sent a follow up email.
I am still experiencing the same delays . I need to know where are the delays in order for me to address the situation since FNB is not interested to assist me further or even bother to find out why there are delays. So fed up to the point that am seriously now considering to move banks.
PG
Pregasan G's update21 Feb 2019, 09:46
Reviewer Update
Its there anyone else who is also experiencing problems with FNB forex to pay funds abroad to India? I have posted on this page 21 December 2018, had a very poor follow up email, got a pathetic response after I sent a follow up email.
I am still experiencing the same delays . I need to know where are the delays in order for me to address the situation since FNB is not interested to assist me further or even bother to find out why there are delays. So fed up to the point that am seriously now considering to move banks.