JL
Jeremy L

1 reviews | Active since Mar 2009

23 Feb 2017, 16:17

FNB Forex unresponsive on setting up a new branch

<p>I have now emailed the foreign exchange application form to Kay Laishley and ********** on the 7 December 2016, 22 December 2016, 16 January 2017, (Pumza)1 February 2017 and have received no responses.</p> <p> </p> <p>The previous application took over 2 months to be processed for which FNB apologised, In this case we cant even get a response.</p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Feb 2017, 08:15
Official

Good day Mr. scottl

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***