FNB FOREX total Disgrace and Disappointed

I wouldn’t say Good day because there is nothing good about the day with FNB Forex , I had an inward transaction yesterday and apparently the reason for payment does not match with the invoice I gave my client so I was told to get it corrected which the BOP code was amended as requested since yesterday by my customer’s bank and the confirmation slip was forwarded to me confirming it has been done.

At first Lindiwe boss ( white man ) was speaking to me rudely questioning my business but I believed it was due to the fact that I am BLACK which I told him immediately ( call record can prove this )

I made several calls this morning 10/01/2020 to speak to ( lindiwe ) firstly I was told she will be resuming by 10am and by 10am I was told she’s off work today which I was referred to George , he told me to email the invoice and the confirmation that it has been amended which I did but to my greatest surprise I called after several mins to speak to him but I was on hold for 7mins then I called back again but the agent I spoke to said he’s responding to my email that he can’t speak to me .

Getting his email he said something like he emailed the tracing department and he will give me feedback so I called back around 2pm but I was told George is on lunch till 2:30pm . I have read so many bad experience on hellopeter about these people how they use your money to trade before releasing it to you internally I do not know how true this is but now it is looking like this will be my first and last experience with FNB.

The sender would like to urgently contact FNB directly. Could you provide the name and contact details of the person they can speak to or alternatively the company that sent the funds can contact FNB directly.

The sending bank has also confirmed through the sender that the amended BoP code was indeed received by FNB.

This is a gross disservice to me and my business as this delay has caused a break in faith between me and my customer. If this is isn’t resolved in 24 hours I will instruct the sender to recall the funds sent and send it to another financial institution that understands the global world we live and supports its customers business endeavours, whether local or global.

I’ll also be closing my FNB account and also make sure I share my experience through all social media because clearly this is a delay and sabotage from FNB Forex

The sender will be going to the bank for the second time this morning (USA time)to indeed confirm that the BoP code correction has been received by FNB.

This experience has been a waste of time on my end and the sender’s end as FNB is sending him from pillar to post.