FNB FOREX TERRIBLE CUSTOMER SERVICE

<p>HELLO PETER</p> <p>We are struggling for the Forex Department of FNB to release our money into our bank account. After a number of phone calls and after 5 days of waiting they had no answer for me. They asked me to wait another 5 days and we gave them that time but still we have heard nothing from them.</p> <p>They apparently sent a request to the bank in italy to release some information which they say they sent through. but after days of visiting my local branch and after numerous phone calls no help.</p> <p>They asked me to get hold of my client in italy to check with hes bank if they had received the requirements but he went to hes bank and they said nothing has come through after more then 2 weeks of phone calls and emails. </p> <p>My client in italy has also asked me to get hold of some one contact details or email address so that he himself as well as hes bank and fnb can lease and try and resolve this matter but no one at FNB are willing to assist.</p> <p>It would be simpler for both parties if they could communicate via email but FNB insist on using "SWIFT" or something to that effect.</p> <p>How can i get them to assist me in releasing my funds as its been two weeks and i am getting very frustrated with there terrible service.i must admit that this being my first time receiving funds internationally this year and its been such a frustrating process i am dreading the future months coming up there is still quite a few transfes of forex that i will be receiving and if this is the service offered by FNB i am in two minds about having them as my bank</p>