FNB FOREX team no response to customer query (struggle to get Foreign Nation Declaration letter from FNB)

I'm really disappoint about the way FNB team trade their customer. I'm an FNB Premier bank account holder and the story started from my application for Home Loan.

I app**** Home Loan from FNB and few other banks, the response from FNB is the slowest and they never calls me for any information, instead i'm pushing them for speed up my application. At end, FNB was still 1 day late then the deadline I mentioned to them and I have to take another bank for the home loan.

After the other bank started my home loan process, I request FNB to issue me the foreign national declaration letter and this process is painful. I went to FNB Branch and the consultant said i must deal with FNB FOREX group on line or call them. So i did research on line and found their number 0 ********** 39 and their email address ********** and the answer is negative. They don't reply my email and they don't answer the phone call. Only thing i saw the people working at FOREX is kicking ***** (forward my request email) from person A to B, and from B to C....and even now i still have no feedback. I also contact FNB premier on line banker, finally someone helped me and send me some blanked form to fill in but didn't tell me where those form must be sent back. So i filled in those form and assumed it needs to be sent back to FNB FOREX. So i sent the completed form to the person A,B and C from their Forex team and ********** , you know what, still no feedback till now!

I'm really getting frustrating now with the way FNB trades their customer. I need feedback from FNB urgent before my offer become invalid. Anyone have suggestions or had same experience before with FNB? Thx