FNB Forex Stay away!!!

Did a simple forex transfer for a few thousand rand. Uploaded the necessary documents. It was delayed and then got an email stating I need to provide the invoice. Sent another email and checked online. The document was indeed attached. Received no feedback from the consultant and a week later had to find another way to transfer the funds. Called the Call Centre and asked them to just cancel it as it wasn't done and nobody could tell me where in the process the transfer was. Was told there would be a R50 fee to which I just agreed. Then had to see on my statement that almost R400 was debited to the Account as a Forex fee. Tried getting an explanation for this and called the call center. Was told it would be escalated as urgent. Been 2 weeks and it has apparently gone up to Sunette Kruger and a James Tully's desk who insists that he has called me and resolved the issue. Yet not a word. None of the senior manager telephone lines work and escalations from the all Centre staff are simply not handled. It is clear that there is a serious disconnect between the client interfacing staff and the actual operations and processing centre. I would caution anybody on using FNB Forex especially for urgent and business transactions. The service is non existent except for the call centre agents who try to do their best but clearly have no support from management. Fees being debited from an account at will is nothing short of theft.