DM
Dawie M

1 reviews | Active since Aug 2010

19 Oct 2016, 15:38

FNB FOREX poorest service on earth, do not help customer

<p>they promise 2.5 hrs to respond, it is now 24 hrs and no response. i then the forex complaints department this morning they also do not respond.</p> <p>this is defiatley not the bank that i want anymore to deal with my foreign exchange service. just bad service or rather f no service!!!</p> <p>keeep away!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Oct 2016, 16:18
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)