FNB Forex Poor Service

Good day,

I am not sure how you treat your customers whether you check if the business account has money or not.First of all apparently my business account is assigned to an FNB relationship Manager who is difficult to get hold of and when you get hold of her she takes two to three days to respond which unacceptable,so that is why i am asking you if you checking the weight of the account before you can respond.

Now on the serious matter on the 27th of august 2018,the was an international transfer to my business account and few days later i sent the proof to FNB forex which they did not provide me with an acknowledgment for the email,I kept on calling and speaking to different people giving me different stories and yesterday i sent four different emails to help speed up the process and only received acknowledgement today with the reference numbers.

I need help on tracing the funds and the forex call centre is not helping at all.Can you kindly assist on tracing the amount for docile enterprise so that i can prepare for the auction urgently.

To be honest i am not happy with the service if you are not giving the start up companies enough attention and help they need.I am also going to need you assign me a new relationship manager who is easy to get hold of.and if things are going the way you do i am afraid that i will close my business account with you.

My name is Tebogo Modise and and the name of the company is Docile Enterprise.

Thanks