FNB Forex poor service

<p>I've been doing business with FNB Forex for years and I must say I am very disappointed with my latest experience. </p> <p> </p> <p>I spoke to Roland Jacob's at the call center regarding changing the beneficiaries details. He told me to email the information which I did. I asked him to reply that he has received all the info. After a follow up email he had still not rep****. So I called the contact centre and spoke to a lady who said she would pass the message on. After no response I contacted the call center again but held on for 8 minutes before I had to put the phone down. Can someone at FNB forex please help. I simply want to know if my email was received and is being dealt with.</p>