FNB Forex issue: 3 complaint emails - no reply.

I've transferred funds from Hong Kong to my FNB account twice, respectively 30Oct and 5Nov. <br> There was some issues with the release of some of the funds and there was a different protocol followed for the 2 transfers. <br> I obviously had some question. I've called the Forex call centre twice and was put on hold for 20 minutes plus, each time, without coming back to me. <br> <br> Then emailed FNB forex and the FNB online complaint site. <br> No reply.<br> After 3 days email and submitted another complaint.<br> No reply from FNB again. <br> For a third I've emailed them and submitted a complaint, but for the third time no reply. <br> <br> So after 2 call centre calls, 3 emails to FNB forex and 3 online submissions on the complaints website - absolutely no reply. <br> <br> My 2 previous references: <br> BHOUKYWV - 9 November<br> KCATUYF - 12 November<br> <br> This is taking me 20 days already to solve this problem. With the time critical nature of FOREX, it is just totally unacceptable. <br> <br> I am currently overseas, so my preferred method of contact is via email. <br> Andre<br>