TS
Tsholofelo S

1 reviews | Active since Mar 2016

07 May 2018, 12:47

FNB FOREX is by far the worst in regards to servicing their clients

Working overseas and using FNB BANK is the worst decision ever.I am currently Stuck in a foreign country and not being able to access my salary.For the first 6 months I faced no challenges in regards to my money each month but Suddenly since January 2018 I need to call FNB Forex every month to release my hard earned cash.Unfortunately this month until this day I have not been able to get through to forex call centre. I am put on hold until I get cut off or my airtime gets exhausted.I have called Fnb several times to lay a complaint but no one has bothered to assist me.Not even to help change my online banking login details.nFNB Bank has the worst service and don't care about their customers don't even see what is the point of being premium bankers as you pay for services you don't even receive.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 May 2018, 12:59
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Forex for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

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