FNB Forex Ineffective Service

My business account receives forex on exports. FNB will email/ SMS about an incoming payment with steps to follow on the online banking to complete/ vet the transaction. However, online banking has nothing of what they describe on the Global Receipts tab, hence you can't complete the process. Emailing them takes hours with no response. I have been waiting for payment for almost a week now, and this has happened on a previous occasion too.<br> <br> Also, I attempted to open a USD/ Forex account with First Rand during December 2014. I received a cryptic response from Natasha van Heerden on 2 January 2015 that \the address is not the same as on profile""; still no answer from either. I followed up on 21 January 2015;no answer. I still do not have an account and I have presented all the required documentation to First Rand Bank.<br> <br> Is this service or is there something wrong with the Forex department? """