FNb Forex holding money and service is shocking

So for 5 months I have been paid from the USA but FNB decided that in the month of October they are holding my money as they believe it to be money laundering. their customer service is terrible, the consultant **** and informed me that they had contacted me by telephone and email when I had received no contact from them. They requested the sending bank to re-send the receipt, which has been done over 4 days ago and now they are claiming they have"lost" the notice, so still won't release my money. Nice earner for FNB whilst they earn interest off MY MONEY. Your service is shocking FNB Forex and I will not be recommending you to anyone.