FNB Forex has terrible customer service

I tried to send an X amount of money to a foreign account, i have a student loan in the UK so this is actually a monthly affair. I was however sending this to a different account for trading purposes. The corresponding bank sent back the amount as the reference was incorrect within 3 days, but told me the correct reference to use. It is now 22 days after i sent my initial amount and I have yet to receive even a phone call from Forex saying that they've edited this and sent it through. I received an email of acknowledgement and nothing...for 19 days?!?!!? My money is floating in the abyss, not earning interest or being used for what was supposed to be used for. I am absolutely gobsmacked that something that usually takes 2 days at most has now taken 22 days with ZERO communication. This is one of the most frustrating experiences and may be what breaks the camels back. I've banked with this bank since I was six and I'm just constantly disappointing lately from their lack of professionalism and service.