JM
Julienne M

1 reviews | Active since Jul 2015

25 Aug 2015, 14:39

FNB Forex Fleeces Customers

I quoted an Australian customer R380 for a book and the airmail postage charges. She duly paid the amount but FNB Forex charged a total of R295 in administrative commissions.<br> <br> Let me say that again: R295 out of a total amount of R380!<br> <br> In other words, I received R85. I do understand that commission and charges are always involved in Forex. But more than two thirds of the amount?! <br> <br> When I called their service centre, I was told there was no other way to receive foreign revenue, and that I had 'accepted the quote'. <br> <br> These charges are completely out of proportion. Unacceptable.<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Aug 2015, 14:52
Official
Hello Karoo Girl,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 747238.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)