FNB Forex exchange issue unresolved after 3 weeks

I am very disappointed with the lack of service from FNB regarding Forex exchange. They simply are ignoring my complaints. I recently opened an FNB account to recieve payments via Paypal. All went well, until FNB locked my account because they required a certified copy of my ID, which I provided when I opened the account. After numerous attempts to contact them online, I finally went to the bank and sorted out the problem. The problem I have now is that in the time that my account was locked, I was supposed to receive a Paypal payment, which has been pending for almost 3 weeks now. I have tried to contact them online, but no one seems to get back to me. I can't take off from work to go to the bank every time I have an issue with my bank account. Can someone from FNB please contact me in this regard, and can we solve the matter as soon as possible. This is very frustrating because I, too, have payments to make, and there is a chunk of money that I worked for that's simply pending, but the money is no longer available in my Paypal account. This is not an issue from Paypal, it's an FNB issue and I would appreciate it if we can resolve it as soon as possible. I hate writing reviews like this, but due to lack of communication from FNB, I have no other choice.