FNB FOREX EXCHANGE ARE ********

My cousin sister sent me money from zambia to buy a family car and the fnb forex is giving me a run around ,they saying it was rejected however the money hasnt rejected neither on my account or my cousins account. THESE GUYS ARE ******** I SPOKE TO A GUY BY THE NAME OF SIZWE MAKHOBA WHO TRANSFERED MY CALL TO NICOLLE WHO PRETENDED NOT TO HEAR ME AND ASKED TO CALL ME BACK ,HE HASNT!!!!MY COUSIN NOW THINKS I HAVE SPENT THE MONEY. IS THIS HOW YOU **** PEOPLE FNB FOREX ??