FNB Forex division

My experience with FNB’s forex division has been absolutely ****. I contacted their department on the 8th of November before my flight out to Bahrain. I’ve sent them emails regarding the telefax payment I’ve been waiting for from the Bahrain MMA federation for my plane ticket I received the telefax payment from the federation on the 30th of October it’s now November 17th I’ve sent fnb forex countless emails in connection with this matter and no response whatsoever in connection with the emails since I don’t have access to cellular or and mobile network whilst I’m in Bahrain. The follow up and the assistance so far has been absolutely terrible no information provided no assistance provided. I’ve very tempted to take my personal account and banking purposes elsewhere since they can’t event do a simple request. As well don’t even try phoning for the problem because I’m not of the country till the 24th of November so if you could actually locate the emails sent and a follow up done on my email address and the telefax payment I’d appreciate that because this is serious highly unprofessional especially for their international payments and recipients department (Forex)