YA
Yolande A
1 reviews | Active since Aug 2019
05 Sept 2022, 11:55
Fnb forex dept non existent
I am abroad and emailed fnb forex dept last week Thursday. Up until today nothing form them, nada! I keep sending complaints to fnb receiving automated responses. Fnb is dropping the ball! This is pathetic service from forex
Helpful (0)
Replies (6)0
Replies (6)YA
Yolande A's updateReviewer Update
05 Sept 2022, 12:46Someone from fnb called me this morning and said she will get forex to call me back. Nothing has happened. Since I have logged the enquiry with forex last Thursday already and me not being in the country I want this sorted out before close of business today. The swift code and all the details was sent to forex so what is the delay? I am not waiting another 24 to 48 hours for FNB to "investigate".
YA
Yolande A's update05 Sept 2022, 12:46
Reviewer Update
Someone from fnb called me this morning and said she will get forex to call me back. Nothing has happened. Since I have logged the enquiry with forex last Thursday already and me not being in the country I want this sorted out before close of business today. The swift code and all the details was sent to forex so what is the delay? I am not waiting another 24 to 48 hours for FNB to "investigate".
YA
Yolande A's updateReviewer Update
05 Sept 2022, 15:28I keep receiving emails telling me an agent will be in touch with me shortly. First one was this morning. It is now almost 3:30pm in South Africa and 9:30pm where I am. As usual fnb is stalling because it's almost end of business for the day.
The consumer needs to know that this is fnb, s modus operandi, they do not go out of their way to assist their customers as promised when they want you to open an account with them. They give you **** reference numbers as my previous review of them proofs and they NEVER will attend to your enquiry especially their FOREX department which seems to have closed down because there is no reaction from them whatsoever. I will never recommend fnb to anybody. What you do get is empty promises and no service.
Nobody has been in touch with me regarding this. Pathetic. Unprofessional. Call it what you like, they don't care about their customers.
The consumer needs to know that this is fnb, s modus operandi, they do not go out of their way to assist their customers as promised when they want you to open an account with them. They give you **** reference numbers as my previous review of them proofs and they NEVER will attend to your enquiry especially their FOREX department which seems to have closed down because there is no reaction from them whatsoever. I will never recommend fnb to anybody. What you do get is empty promises and no service.
Nobody has been in touch with me regarding this. Pathetic. Unprofessional. Call it what you like, they don't care about their customers.
YA
Yolande A's update05 Sept 2022, 15:28
Reviewer Update
I keep receiving emails telling me an agent will be in touch with me shortly. First one was this morning. It is now almost 3:30pm in South Africa and 9:30pm where I am. As usual fnb is stalling because it's almost end of business for the day.
The consumer needs to know that this is fnb, s modus operandi, they do not go out of their way to assist their customers as promised when they want you to open an account with them. They give you **** reference numbers as my previous review of them proofs and they NEVER will attend to your enquiry especially their FOREX department which seems to have closed down because there is no reaction from them whatsoever. I will never recommend fnb to anybody. What you do get is empty promises and no service.
Nobody has been in touch with me regarding this. Pathetic. Unprofessional. Call it what you like, they don't care about their customers.
The consumer needs to know that this is fnb, s modus operandi, they do not go out of their way to assist their customers as promised when they want you to open an account with them. They give you **** reference numbers as my previous review of them proofs and they NEVER will attend to your enquiry especially their FOREX department which seems to have closed down because there is no reaction from them whatsoever. I will never recommend fnb to anybody. What you do get is empty promises and no service.
Nobody has been in touch with me regarding this. Pathetic. Unprofessional. Call it what you like, they don't care about their customers.
YA
Yolande A's updateReviewer Update
06 Sept 2022, 01:47This is the 4th "working day" since I logged this enquiry and still no feedback from this bank called fnb. I supp**** them with the swift code of the international transfer and still they cannot assist.
Is there ANYONE at fnb that MIGHT be able to assist?
I don't care if it's a cleaner but ANYONE that can just REACT? You are fast to collect your monthly service fees, what service am I paying for? I am abroad and I need someone to assist. If you are *********** please relay this to management. We might be lucky and find someone there that can help.
Is there ANYONE at fnb that MIGHT be able to assist?
I don't care if it's a cleaner but ANYONE that can just REACT? You are fast to collect your monthly service fees, what service am I paying for? I am abroad and I need someone to assist. If you are *********** please relay this to management. We might be lucky and find someone there that can help.
YA
Yolande A's update06 Sept 2022, 01:47
Reviewer Update
This is the 4th "working day" since I logged this enquiry and still no feedback from this bank called fnb. I supp**** them with the swift code of the international transfer and still they cannot assist.
Is there ANYONE at fnb that MIGHT be able to assist?
I don't care if it's a cleaner but ANYONE that can just REACT? You are fast to collect your monthly service fees, what service am I paying for? I am abroad and I need someone to assist. If you are *********** please relay this to management. We might be lucky and find someone there that can help.
Is there ANYONE at fnb that MIGHT be able to assist?
I don't care if it's a cleaner but ANYONE that can just REACT? You are fast to collect your monthly service fees, what service am I paying for? I am abroad and I need someone to assist. If you are *********** please relay this to management. We might be lucky and find someone there that can help.
YA
Yolande A's updateReviewer Update
06 Sept 2022, 10:23THIS IS THE RESPONSE FROM FOREX. WHO AUTHORISED THE CLOSURE OF THIS ACCOUNT AND WHY. I WAS NOT NOTIFIED. THE MONEY IS THERE HELD HOSTAGE BY FNB
On Tue, 06 Sep 2022, 3:13 pm FNB Forex <***> wrote:Good day Mrs DE-ARAUJO
We acknowledge receipt of your complaint. Kindly note that the below swift cannot be actioned due to beneficiary account is marked for closure. I've forwarded this complaint to the relevant department to assist with process reactivation of account.
1:F01FIRNZAJJ***X***}{2:O***FIRNZAJJ***X***N}{3:{108:ZSWIFT***}{111:001}{121:ec7eaf94-6127-4d69-b932-c1e297ea3144}}{4:
:20:X***
:23B:CRED
:32A:220902ZAR4000,00
:33B:AED876,6
:36:0,21915
:50K:/AE***
SHAILA MARIA DE ARAUJO
Apt 404,Al Ramth
Remraam,DXB
P.B. 10532 DUBAI UAE
:52A:EBILAEAD
:57A://ZA262650
FIRNZAJJ
:59:/***
YOLANDE DE ARAUJO
0020 PLAZA ALDEA F CATAPUSAN ST TAN
AY RIZAL SOUTH AFRICA
:70:REFERENCE FOR BENEFICIARY - FAMILY
MOTHER
:71A:OUR
:77B:/BENEFRES/ZA/O***
-}
Thank you for bringing the matter to our attention.
Kind regards
Sibusisiwe Shabalala
FNB Forex Complaints
On Tue, 06 Sep 2022, 3:13 pm FNB Forex <***> wrote:Good day Mrs DE-ARAUJO
We acknowledge receipt of your complaint. Kindly note that the below swift cannot be actioned due to beneficiary account is marked for closure. I've forwarded this complaint to the relevant department to assist with process reactivation of account.
1:F01FIRNZAJJ***X***}{2:O***FIRNZAJJ***X***N}{3:{108:ZSWIFT***}{111:001}{121:ec7eaf94-6127-4d69-b932-c1e297ea3144}}{4:
:20:X***
:23B:CRED
:32A:220902ZAR4000,00
:33B:AED876,6
:36:0,21915
:50K:/AE***
SHAILA MARIA DE ARAUJO
Apt 404,Al Ramth
Remraam,DXB
P.B. 10532 DUBAI UAE
:52A:EBILAEAD
:57A://ZA262650
FIRNZAJJ
:59:/***
YOLANDE DE ARAUJO
0020 PLAZA ALDEA F CATAPUSAN ST TAN
AY RIZAL SOUTH AFRICA
:70:REFERENCE FOR BENEFICIARY - FAMILY
MOTHER
:71A:OUR
:77B:/BENEFRES/ZA/O***
-}
Thank you for bringing the matter to our attention.
Kind regards
Sibusisiwe Shabalala
FNB Forex Complaints
YA
Yolande A's update06 Sept 2022, 10:23
Reviewer Update
THIS IS THE RESPONSE FROM FOREX. WHO AUTHORISED THE CLOSURE OF THIS ACCOUNT AND WHY. I WAS NOT NOTIFIED. THE MONEY IS THERE HELD HOSTAGE BY FNB
On Tue, 06 Sep 2022, 3:13 pm FNB Forex <***> wrote:Good day Mrs DE-ARAUJO
We acknowledge receipt of your complaint. Kindly note that the below swift cannot be actioned due to beneficiary account is marked for closure. I've forwarded this complaint to the relevant department to assist with process reactivation of account.
1:F01FIRNZAJJ***X***}{2:O***FIRNZAJJ***X***N}{3:{108:ZSWIFT***}{111:001}{121:ec7eaf94-6127-4d69-b932-c1e297ea3144}}{4:
:20:X***
:23B:CRED
:32A:220902ZAR4000,00
:33B:AED876,6
:36:0,21915
:50K:/AE***
SHAILA MARIA DE ARAUJO
Apt 404,Al Ramth
Remraam,DXB
P.B. 10532 DUBAI UAE
:52A:EBILAEAD
:57A://ZA262650
FIRNZAJJ
:59:/***
YOLANDE DE ARAUJO
0020 PLAZA ALDEA F CATAPUSAN ST TAN
AY RIZAL SOUTH AFRICA
:70:REFERENCE FOR BENEFICIARY - FAMILY
MOTHER
:71A:OUR
:77B:/BENEFRES/ZA/O***
-}
Thank you for bringing the matter to our attention.
Kind regards
Sibusisiwe Shabalala
FNB Forex Complaints
On Tue, 06 Sep 2022, 3:13 pm FNB Forex <***> wrote:Good day Mrs DE-ARAUJO
We acknowledge receipt of your complaint. Kindly note that the below swift cannot be actioned due to beneficiary account is marked for closure. I've forwarded this complaint to the relevant department to assist with process reactivation of account.
1:F01FIRNZAJJ***X***}{2:O***FIRNZAJJ***X***N}{3:{108:ZSWIFT***}{111:001}{121:ec7eaf94-6127-4d69-b932-c1e297ea3144}}{4:
:20:X***
:23B:CRED
:32A:220902ZAR4000,00
:33B:AED876,6
:36:0,21915
:50K:/AE***
SHAILA MARIA DE ARAUJO
Apt 404,Al Ramth
Remraam,DXB
P.B. 10532 DUBAI UAE
:52A:EBILAEAD
:57A://ZA262650
FIRNZAJJ
:59:/***
YOLANDE DE ARAUJO
0020 PLAZA ALDEA F CATAPUSAN ST TAN
AY RIZAL SOUTH AFRICA
:70:REFERENCE FOR BENEFICIARY - FAMILY
MOTHER
:71A:OUR
:77B:/BENEFRES/ZA/O***
-}
Thank you for bringing the matter to our attention.
Kind regards
Sibusisiwe Shabalala
FNB Forex Complaints
YA
Kindly visit the branch regarding your account
Kind regardsFNB ForexRavashinie
Can fnb please send me the location of your branches in the Philippines as I have mentioned in each email that I am abroad.
I am 6 hours ahead of South African time so this saga is going for day 5 now.
Yolande A's updateReviewer Update
06 Sept 2022, 16:39Kindly visit the branch regarding your account
Kind regardsFNB ForexRavashinie
Can fnb please send me the location of your branches in the Philippines as I have mentioned in each email that I am abroad.
I am 6 hours ahead of South African time so this saga is going for day 5 now.
YA
Yolande A's update06 Sept 2022, 16:39
Reviewer Update
Kindly visit the branch regarding your account
Kind regardsFNB ForexRavashinie
Can fnb please send me the location of your branches in the Philippines as I have mentioned in each email that I am abroad.
I am 6 hours ahead of South African time so this saga is going for day 5 now.
YA
Yolande A's updateReviewer Update
07 Sept 2022, 08:48I have still had no positive feedback from anyone at fnb to let me know what is happening. I have now copied the following people on this matter. Let's see if FNB, s management has any interest in us the public as customers.
J Celliers, E t jipuka, R Makanjee, S Silinda, G Little, V Calabrese, B Cottrell, G Guerreiri, J Orie, J Reel, B Robinson, C Traroch, T Whitesel.
Do we need to have a six figure number in our accounts to get any kind of assistance from fnb apart from automated responses? My daughter from Dubai is also getting involved in this.
Customer care does not even respond anymore. Pathetic
J Celliers, E t jipuka, R Makanjee, S Silinda, G Little, V Calabrese, B Cottrell, G Guerreiri, J Orie, J Reel, B Robinson, C Traroch, T Whitesel.
Do we need to have a six figure number in our accounts to get any kind of assistance from fnb apart from automated responses? My daughter from Dubai is also getting involved in this.
Customer care does not even respond anymore. Pathetic
YA
Yolande A's update07 Sept 2022, 08:48
Reviewer Update
I have still had no positive feedback from anyone at fnb to let me know what is happening. I have now copied the following people on this matter. Let's see if FNB, s management has any interest in us the public as customers.
J Celliers, E t jipuka, R Makanjee, S Silinda, G Little, V Calabrese, B Cottrell, G Guerreiri, J Orie, J Reel, B Robinson, C Traroch, T Whitesel.
Do we need to have a six figure number in our accounts to get any kind of assistance from fnb apart from automated responses? My daughter from Dubai is also getting involved in this.
Customer care does not even respond anymore. Pathetic
J Celliers, E t jipuka, R Makanjee, S Silinda, G Little, V Calabrese, B Cottrell, G Guerreiri, J Orie, J Reel, B Robinson, C Traroch, T Whitesel.
Do we need to have a six figure number in our accounts to get any kind of assistance from fnb apart from automated responses? My daughter from Dubai is also getting involved in this.
Customer care does not even respond anymore. Pathetic