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Pee M
1 reviews | Active since Aug 2019
26 Aug 2019, 12:34
FNB Forex Department mediocre service
The FNB Forex Department is useless, none responsive. I have been trying to resolve an issue for more than two months. I sent emails to the email address they provided but no one responded. I went to a branch and they told me it was resolved but still experiencing problems. When I call the department they don’t answer calls for 30 minutes or more. This is mediocrity and I am beyond frustrated. Please stop asking how you can help me because you have clearly failed.
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FNB (First National Bank)'s replyOfficial
26 Aug 2019, 14:57Good day Pelagia Murangandi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply26 Aug 2019, 14:57
Official
Good day Pelagia Murangandi,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***