FNB Forex Department

FNB Forex Department,

I am writing to express my extreme dissatisfaction with the lack of progress in resolving my complaint, which was first lodged on April 25, 2023. While initial assistance was provided until May 22, 2023, all communication and efforts to resolve the matter have since ceased.

It is now six months since any meaningful action has been taken to address my concerns, a situation that is both unprofessional and inexcusable. This prolonged inaction is particularly disheartening considering the longstanding nature of this issue, which dates back to June 2022.

As a valued FNB customer, I am deeply disappointed by the disparity between the bank's mission statement of "helping customers achieve economic success and financial security through enduring, mutually beneficial relationships based on TRUST and INTEGRITY" and the reality of my experience.

I urge you to take my complaint seriously and take immediate steps to resolve this matter expeditiously. Your prompt attention to this issue is essential to restoring my confidence in FNB's commitment to customer service.