FNB FOREX DEPARTMENT DISGRACEFUL!

FNB FOREX DEPARTMENT IS AN ABSOLUTE DISGRACE TO OUR BANKING INDUSTRY. I HAVE BEEN TRYING FOR MONTHS TO GET THEM TO RESOLVE A PROBLEM VIA VARIOUS EMAILS, TELEPHONE CALLS AND EVEN VISITING 2 FNB BRANCHES BUT TO NO AVAIL :(. THEY DO NOT EVEN HAVE THE COURTESY TO ACKNOWLEDGE RECEIPT OR REPLY TO EMAILS. I HAVE BEEN A CLIENT AT FNB FOR MY ENTIRE WORKING LIFE AND HAVE ALWAYS BEEN HAPPY WITH THE SERVICE I HAVE RECEIVED BUT WHAT IS GOING ON NOW IS TOTALLY UNACCEPTABLE AND LEAVES ME NO ALTERNATIVE BUT TO CONSIDER CHANGING BANKS. I EMAILED THEM ON 30 SEPTEMBER ADVISING THEM THAT I WOULD HAVE TO RESORT TO CHANGING BANKS AND TO REPORT THEM TO THE HELLO PLATFORM, BUT HAVE NOT RECEIVED AN ACKNOWLEDGMENT OR A REPLY!