FNB Forex Department

Never have I experienced such shocking service in all my life of dealing with a bank. FNB say they thrive on offering good service to clients and going the extra mile to please clients. That maybe a future plan of theirs because currently good service and assisting clients does not exist within FNB. I had Forex paid into my bank account and it took less than 24 hours to leave a bank account in the UK and and reflect into my FNB account. I did not accept FNB's offer and requested the funds be returned back to my mother in the UK. Today is now day 4 and the funds are still sitting with FNB in South Africa. I would not mind but the funds do not even belong to them but I guarantee they are gaining interest on the money in their account.I have phoned them on average 10 times a day for 4 days now and all they do is pass the buck. No one is willing to take ownership of my query and assist. Absolutely shocking service the one time you need their assistance they turn their back on you. I been promised a call from the manager in the Forex team to assist me and I am still waiting. Has anyone out there got any suggestions for me because clearly FNB does not care about their clients.I used to brag about how good FNB was but this experience has changed my whole perception of them. FNB robbing clients where ever they can. You should be ashamed of yourself s.