FNB Forex Department

With a ticket number: ***NF

I am writing to express my extreme dissatisfaction with Fist National Bank's Forex Department. I had a very unpleasant experience with them in June 2022 when a wire transfer of R16 000 from my friend's Canadian bank, BMO, to my FNB bank account in Brackenfell was 'rejected inward' for a reason that still puzzles me. The transfer was then supposed to be sent back to my friend's BMO account. However, FNB did not put in the correct swift code when they returned the funds, and it ended up being sent to Citibank in the US.

It has now been 11 months since this happened, and the R16 000 is still not deposited back into my friend's account. The most frustrating part is that FNB is not claiming any responsibility for it. Despite countless emails, phone calls, and in-branch visits, we have had no success whatsoever. The consultants have either been pointing fingers or not escalating the issue to their supervisors, which is incredibly unprofessional.

This entire ordeal has caused a significant amount of stress and inconvenience to both myself and my friend, and we are at a loss as to what to do next. We feel that FNB is not taking our issue seriously, and this is unacceptable. I strongly believe that FNB's Forex Department needs to take full responsibility for their mistake and take immediate action to rectify the situation.

In conclusion, I urge FNB to take our complaint seriously and to take immediate steps to resolve this matter as soon as possible. We would appreciate your urgent attention to this matter.