FNB FOREX COMPLAINT

With encouragement from the bank, I app**** for a cash passport with FNB for my trip abroad. I had problems from the start as it seemed to me that they did not know how their own products work. After numerous efforts to get help from them without any response (or telling me that I do not know how the systems work), I had to give up and borrow money from friends that bank with other banks and was helped by their banks on request.

After I returned from my trip, I also logged complaints on two different platforms. Two weeks and a cabinet reshuffle later, I have not heard anything back from FNB. It is frustrating as to not receive the services and benefits I pay for every month.

Kind regards