FNB Forex causing huge inconvenience and providing terrible service as usual

Once again FNB Forex is discriminating against its foreign customers.

They constantly make changes to my accounts and credit cards that negatively impact me, and do it without notice, or only notifying afterward.

On top of that, when they do finally notify you or you call them to find out what is going on, you spend 45 minutes on the phone between three different departments (Premier, Credit Card, Forex, etc.) to find out the information given on how to rectify the situation from the sms or every previous person you have spoken to was incorrect.

Then when you do finally get to someone who may know what is going on, they tell you that you have to send an email to fix the issue. These emails take 48 hours to be first attended to and then no confirmation of any changes or follow up contact.

I am now going to have an account cancelled because FNB Forex placed a block on my credit card. I appreciate interventions to curtail *****, but they could have been proactive and notified us in advance, and contacted us to confirm our transactions and remove the block before any issues with payments occurred.

I am tired of jumping through hoops and paying exorbitant fees to just be treated with terrible service. I am inclined to start looking to take my Forex banking elsewhere....