FNB FOREX CASH PASSPORT CARD COMMISSION CHARGES

I app**** for a cash passport card before travelling overseas. The agent assured me that this was the cheapest option to use, as I would not pay any commission charges as I funded the card from my Global account in the same currency. I was assured by two different FNB agents at the Forex call centre that any commission charges would be refunded. A month later, three emails and alot of calls the charges have still not been refunded. It's impossible to call the forex call centre as they keep putting me through to another department and then cutting the call. PATHETIC SERVICE FROM FNB FOREX