FNB Forex big problems

As a client of FNB for over 40 years it pains me to have to write about the terrible service from their forex department with regard to their Cash Passport. The staff appear to have a very limited knowledge of what is promised on the FNB website as I ended up with three Cash Passports and there was another one which never got delivered. At first I could not draw money from any of them overseas but finally got one to work. Prior to leaving for overseas in September I had put in a complaint and received an E-Mail advising the debacle was being investigated and I would receive feedback which two months later I am still waiting for. As I have lost trust in FNB I want all communications to be in writing but this is not happening so I am still in the dark. Also the only card that worked is not on my FNB profile but one of the others is there.