Hellopeter
Share Your Experience
ME
Melody E

1 reviews | Active since Dec 2018

12 Feb 2020, 10:48

FNB FOREX

FNB Forex department - you stink!! It should not take 3 days to send money overseas. Why cant I do the whole transaction on line? Why do you always have to phone me? Why do I get an email telling me I have to go to the app and approve the quote, but then when I go to the app the quote is not there??? Then I phone and get told, no, sorry that is a mistake! A consultant will still call me - AGAIN?? Why send an email in the first place? Any when I reply to the email., saying the quote is not there, I just get a generic reply saying I must phone. Then I phone and they cant help me - I have to wait for a consultant to phone me. I am so sick of FNB - I'm soooooooooooo tempted to change banks!!!!!!!! SICK OF DEATH OF FNB AND THEIR NONSENSE.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Feb 2020, 13:00
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

 Hello Peter Complaints Team 

*** 
ME
Melody E's update12 Feb 2020, 13:17
Reviewer Update
Not good enough - I got an email saying the following: Complaints ***. A consultant will contact you within 24-48 hours. Cut and pasted from the email. 24 hours to 48 hours IS NOT GOOD ENOUGH