FNB Forex bad untested Software that costly crazy fees

I've used FNB Forex to fund my Markets.com account with R500.00 which had FNB local account on the 19/07/2019, and i was charge R470,00 in charges upon querying i was told is conversion and and, but if you deposit or EFT to a local account charges are standard, and they system should'nt have allow the transaction to go thru when it saw that i've entered FNB Account Name: Tradetech Markets SA (Pty) Ltd Bank Name: First National Bank Ltd Bank Address: 4th Floor Acacia House, 2 ****mbe Drive , Umhlanga Rocks, 4320 SWIFT Code: FIRNZAJJ*** Account No: *** Currency: ZAR Am asking Hello peter to help me get all my money back i will never you this FNB Forex i will go back to how i've been funding my account. On monday the say they waiting for Finance to decide about my money and they stupid untested software, cause this is an application error once the application or software saw that am doing a forex from a ZAR FNB to ZAR FNB it should have cancel or stop the transcation but it didnt because they release untested software and we have to wait and begger for our money and they stupid costly mistake.