FNB Forex are confused and useless

Simple transaction: I am buying goods for my business from an overseas supplier and need to make a Forex payment.<br> <br> Actual transaction: FNB's Forex Application through Internet Banking is cumbersome and reasons for explaining the reason to send funds are ambiguous. No option to select \I am buying goods from overseas".<br> <br> So I call them and go through the reasons of what I am doing and they update the transaction.<br> <br> I uploaded the supplier's invoice.<br> <br> Then they want a document for \""PROOF OF FUNDS INTRODUCED IN SA\"".<br> <br> What is this???<br> <br> So I call FNB Forex. Then they are as confused as I am. They don't know what this means - so how am I supposed to know???<br> <br> Then they tell me that this transaction has been listed as a REFUND to a supplier.<br> <br> ** IS IT REALLY SO DIFFICULT TO MAKE A FOREX PAYMENT??? **<br> <br> ***<br> <br> <br> FNB FOREX = USELESS!!!!"""