FNB Forex and The Glen - Do not ruin your holiday choosing them

If you are looking to buy Forex, do not be misled by FNB being voted the “best” Forex provider. We are leaving for our trip on Tuesday and I do not have a card or means of payment due to FNB Forex incompetence. I started calling and getting information weeks in advance to find out how the global account works. I went into mall of the south branch and they helped me to activate my global account, and said I could transfer funds into it when I was ready, and that I would just need to go into FNB The Glen to collect a card as they are the ones that kept stock. I called into the Forex division multiple times as well to confirm that this was the case and they confirmed I could go in any time to collect a card. (I welcome FNB to go and trace my call recordings and confirm this) Fast forward to the weekend before the trip, and I head to FNB The Glen to collect a card. After waiting for over an hour, I get to the desk to be told they do not keep stock, and the card needs to be ordered at least 4 days in advance. I then explain my situation to the man at the desk who just keeps telling me he cannot assist me. I ask to speak to his manager to try and find a resolution, as I cannot leave for my trip without a means of payment. The so called “manager” was very condescending, calling me “darling” and also offering not even 1 resolution. Why did the man at the ticket counter not tell me there is no stock after I told him what I was there for? Why did Forex not tell me I need to order the card? Why is no solution being offered? All questions that are being asked too late. The cherry on top is that after walking away the manager and her colleague proceeded to laugh at us as we walked out saying “what must I do”. So, if you are looking to buy Forex and want to be taken seriously, do not opt for FNB, where you will be laughed at.