RK
Rasool K

1 reviews | Active since Nov 2010

02 Apr 2024, 08:29

FNB Forex - absolutely useless

FNB Forex processes my salary payment one day after other banks. As I get paid on the 28th of each month, my March salary was not processed until the 2nd of April, which led to unpaid debit orders. I have confirmation from my collegues that Standard bank, Nedbank and ABSA process their forex payments on the day it arrives, why does FNB process forex payments a day later? My collegues that are with FNB all have the same issue, so this is not only my account that is affected - we actually have a nick name for FNB - we call it Last National Bank as we are last to be paid. My banker advised that FNB processes forex payments as per the remittance date on the SWIFT message, my company has over 8000 employees, all of us get paid the same way/ date, so surely the remittance date cannot be different for a select few employees that bank with FNB. Further to this, my collegues at standard bank are charged 0.08 cents/USD, FNB is charging e 0.21 cents/USD, in my opinion this legal daylight *******. I have sent screenshots of these conversations with my collegues to my banker. Lets see what excuse Forex comes up with this time? I have a better solution to my issue, judging by the number of FNB complaints that I have made about FNB on this platform, my solution would be to ditch FNB as they are ineffective and just join one of the other banking institutions who are effective at carrying out their jobs.

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Replies (1)
RK
Rasool K's update09 Apr 2024, 10:41
Reviewer Update
Quick to reply when I complain on this platform, its been a week, are you still investigating my issue, or have you forgot about me already?
FNB - Slow to process my salary, slow to provide feedback. Any slower and you would be at a complete standstill!
In my opinion, other banking institutions at their worst cannot be this slow.