Fnb Forex a total ***** up

I have been with fnb for over 5 years. I have been using their forex for over 3 years. This was my first and worst experience I have ever had (and it's still on going). I contacted the forex department, I also contacted the CEO of FNB, no reply as of yet. I sent money from my US account to my FNB account over a week ago. I have not received anything so I decided to contact the Forex department on Thursday. The first agent told me that there doesn't seem to be any issues and that my money should have been released but they didn't. I contacted them again, every time the issue was "being sorted out" by another department. My money still hasn't been released. The last update I received was that "the finance has to pass credit". I'm getting no clear reason as to why my money is still being held back and no one wants to answer me. This is unacceptable. Worst service.