FNB Forex

I need to request your assistance regarding the FNB Forex department. My daughter opened a Global Account when she went abroad. Due to a **** where Amazon deducted an amount from het account FNB Forex stop her card and cancelled it. She emailed FNB Forex and explained the fact that she don’t have access to her account and that they should provide her with a new card. She didn’t get any response. I have full access to her FNB accounts and went to a FNB brach in Cape Town and explained the situation to the branch manager. He logged in to her account and saw exactly what she indicated in her emails what happened and that FNB should refund her for the Amazon **** and new card gee. But to get the new card she will have to come to the branch herself to sign for the card. I explained that she is in Turkey and could not come to the branch to sign for her new card. My daughter further send an email to Forex authorizing me to interact with FNB Forex on her behalf. But we don’t get any response from the bank.