FNB - Forever Not Bothered

About 1 year ago my wife and I went into FNB to enquire about their cheque accounts. When the consultant assisting us saw my income, she immediately started persuading us to go for the Private Clients account. She sold us on the numerous benefits, i.e. dedicated private banker, SLOW lounge access etc. Both my wife and I signed up. To date, fhe account and service from FNB has been nothing short of ABSOLUTE *******! Our so called "Private Banker" Muhammed Husain is a non-entity. I'm convinced this person does not exist because he never actually does his job. My wife requested for a savings account and her account was supposed to be debited by an amount to start the savings. It never happened and despite numerous attempts to get Husain to do his job, he simply does not care. To make matters worse, we booked an international flight, using the cheque card, thinking we'd have SLOW lounge access as the consultant promised. Only to find out, we have to be on a certain eBucks reward level to even qualify for lounge access. Something which FNB never bothers to tell you because they want you to fall for their lies by thinking that simply having a Private Clients account gives you all these benefits. Blatant false advertising and money grabbing by FNB, convincing people to take things so they can make more money off the exorbitant fees.