1 reviews | Active since Sept 2016
FNB FORCING CLIENTS TO DOWNLOAD THEIR APP AND THEN DISHONORING THEIR COMMITMENT
<p>FNB started off by forcing clients to download their app in order to earn their rightfully earned eBucks (by using their credit card).</p> <p>The deal was, in 2017 make one transaction per month and we will continue to reward clients with eBucks.</p> <p>Now, some months later, clients are being penalised if they do not make FOUR transactions per month on the app.</p> <p>THIS IS A) UNSAFE BANKING AND B) DISHONORABLE OF FNB TO CHANGE THEIR OWN RULES!</p> <p>Yet another example of how FNB *********s its clients and forces them to use unsafe banking methods.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
