DB
DESIREE B

1 reviews | Active since Sept 2016

01 Jun 2017, 10:27

FNB FORCING CLIENTS TO DOWNLOAD THEIR APP AND THEN DISHONORING THEIR COMMITMENT

<p>FNB started off by forcing clients to download their app in order to earn their rightfully earned eBucks (by using their credit card).</p> <p>The deal was, in 2017 make one transaction per month and we will continue to reward clients with eBucks.</p> <p>Now, some months later, clients are being penalised if they do not make FOUR transactions per month on the app.</p> <p>THIS IS A) UNSAFE BANKING AND B) DISHONORABLE OF FNB TO CHANGE THEIR OWN RULES!</p> <p>Yet another example of how FNB *********s its clients and forces them to use unsafe banking methods.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Jun 2017, 11:52
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)