FNB forcing business clients to open personal accounts by withholding functionality on their business facility.

I have a business account and profile with FNB, I DO NOT have a personal account, because I am happy with my current Personal banker. FNB rolled out a system change whereby they have stopped OTP being sent by sms. You can only approve online purchases now through their APP. Well, I have their app because I do use it for my business account HOWEVER cards are only linked to personal profiles not Business profiles so I can NEVER authorise an online purchase because I will never receive the message on my app. AND what about the other 3 signatures on this account who also do not have private accounts with FNB, they too cannot authorise transactions because no more OTP,s sent by sms. I have spent 4 hours, rather wasted 4 hours trying to get the right department/person to deal with this issue. My account manager eventually said, I am sorry but it looks like you will HAVE to open a personal account to solve the issue. SO NOW FNB HAS CREATED A PROBLEM, WHICH IS GOING TO FORCE ME TO OPEN A PERSONAL ACCOUNT WITH THEM. Somehow how that seems very ********* to me! In fact I would rather go through the painful process of moving my business account over to the bank where my personal account is.