EL
Emmy L

1 reviews | Active since Mar 2019

22 Mar 2019, 17:40

FNB forces personal account to open club account

I was at the FNB Festival Mall to open a club account and was informed that all the signatories had to have FNB savings accounts and that the accounts need to always be active. Why are we being forced to use FNB as a personal bank? Why should the way a person handles their private affairs have an impact on the club account? Is FNB that desperate for clients that they feel they need to ********* us into opening savings accounts with them? When I asked for a brochure on the club account ,the consultant said that they do not have anything on club accounts and brochures were only for the personal and business accounts. I found that very hard to believe that there is no brochure giving any information on the benefits of the account and requirements to open that account. I am extremely disgusted by the fact that FNB needs to force personal accounts in order to have a club account.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Mar 2019, 08:37
Official
Good Day Emmy M Legodi
  
Thank you for bringing this to our attention. 
We acknowledge your complaint. 
It has been routed to the relevant department and feedback will be provided shortly. 
I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, 
Hello Peter Team 
Tel number: *** 

EL
Emmy L's update23 Mar 2019, 09:00
Reviewer Update
I received a voicemail message saying that the query has been sent back to the branch. How is sending it back to the branch going to help? Clearly the branch could not sort it out nor give me full information to back up what they were telling me... So it doesn't make sense to me at all...