FNB for business terrible customer service

I have registered for my business via FNB CIPC(completed the 5 step process and paid) so that I can simultaneously open a business account. I have done this 2 months ago. I have not received an email to send in the required docs for about 2 weeks, then I called in and the consultant sent me an automated email to send in my CIPC docs to ********** and ********** After doing this I have waited for 1 and a half months now with NO feedback whatsoever.

If I try to call FNB for business, then they said I need to cal CIPC department, as they can't help(neither the branch). When doing so I usually wait 40mins on the line... Then I give up. Yesterday I called again, waited about 45 min, then a lady answered from the admin department to help. She checked the email and said that she doesn't find any attachments. I know they were attached as the email ws open on my side. I forwarded it on the call to the same email and she said that it is refreshing, but I must also forward it to ********** I did so, then I begged her to please call me back an hour later to update me as I need to go into a meeting. She said she will urgently request that from another consultant, then I also urged her to please please communicate with me via email as we can't wait any longer. It has been 2 - 3 months and there is noooo progress. She said she promise she will, it is once again the next day. No calls, no emails, no feedback. Nothing. Please FNB, help me finish the process as we already pd 2 months ago and handed in all required docs, it just needs to be approved and the business account needs to be made.

Awaiting feedback **********