FNB - FNB Law On Call, utterly useless service and not so helpful staff.

My name is Nasreen and I have been the client of FNB for more than 20 years and I am also a client of FNB Law On Call.

Since I was paying for a service, I recently contacted FNB Law on Call and spoke to Phumani Nemadodzi, whom I have stated my reason for contacting them. I was advised to send through an email with a summary as well as the documentation and they will call me back to advise the steps I need to take.

I called back and advised Phumani that I had sent through the email, she said administration had not yet released my email and that 24 hrs is the turnaround time for a callback to clients. Till today 6 days later I have not heard from her. I called FNB Law on Call again on the 28th Aug and spoke to Pareng Mojatau and he apologized and advised he will call me back by this morning and its almost midday and I've been told by other consultants that he is on another call.

When will I ever get a callback with regards to this matter? I am paying for the service and all I am getting **** for service.

FNB - This is totally unacceptable and I am totally disappointed with the manner in which your staff are handling client queries.