FNB, FNB, FNB ..... what have you become.

I have been trying to close a cheque account with FNB for the past two months, constantly phoning the call centre, went to the bank, tried via the app..... None of it works, you pay a premium banking fee and get non existent service. You say that there are pending transactions that are causing delays with the account closure, yet the account has not been used at all for the last two months. Make it make sense for me, please, because I must be some kind of stupid that doesnt understand how there are pending transactions for two months after the day that I last used the account. But you still charge me the banking fees, so I guess the reason for all the so called delays make sense........

This is why I left FNB, exactly situations where you need something done and then you get sent from pillar to post to try and get anything done

I switched to Capitec for banking, the efficiency and ease of use is miles apart. Took out a credit card with Discovery, they don't even have a branch where I need to go to for some pathetic reason like I need to with FNB

I am tired of this nonsense.... get with the times FNB, your app is bloated, your service is non existent, ebucks is a joke, you guys were the best at one point but that seems to have made you too comfortable...There are far better options out there for the general consumer

Hoping that this review will do something... but judging from past experiences, I'll probably only hear from you guys when I decide to contact you again to attempt to close the account again.... will probably have some more outstanding transctions 6 months from now... who knows.